otso makes it easy to analyse all of your customer feedback and media mentions, powered by the latest advances in AI.
Identify key drivers of NPS, customer satisfaction, customer effort and other core business KPIs. otso's customisable dashboards support a wide range of standard and custom metrics, and demonstrate the relationship between these metrics and the emergent concepts in your data.
otso provides organisation, issue, and industry benchmarks for key metrics, leading to a deeper understanding of the importance and impact of specific issues against organisational and industry baselines.
Understand store-specific issues and benchmark underperforming and overperforming stores from the brand average.